We do consider each application we receive, however if you have not heard from us within 4 weeks, please assume your application was unsuccessful on this occasion. Please ensure you complete your application form detailing the hours you are available to work. Previous retail experience, ideally at senior supervisory or managerial level is required for this position. Full driving licence and own transport esential. You will receive training on managing a busy convenience store, duties to include staff supervision, cash handling, banking, stock replenishment, control and ordering of stock . Shift patterns will include working early mornings, late evenings, weekends and public holidays. Working a 45 hour week over 5/6 days. SALARY: £16,000 per annum BENEFITS: Staff Discount of 15% available on most products stocked. After training you will begin working as a relief manager, gaining an indepth understanding of our conveneicne store business with progression to eventually managing your own store. JOB TITLE: TRAINEE MANAGER RESPONSIBLE TO:AREA MANAGER OBJECTIVES: To contribute to the achievement of the overall financial targets of the Company through the profitable operation of a retail outlet. To ensure the integrity of the Company's corporate image/brand by the maintenance of the operating standards in those retail outlet under your control. To ensure the protection of the Company's assets within the retail outlet. To include cash, stock, fixtures and fittings, equipment and property. These key objectives form the basis of the performance area against which you will be assessed.
FUNCTIONAL SPECIFICATION:
As a member of management, there are a number of key responsibilities which you will need to carry out in order to fulfil your role. These are outlined in the following pages. They will form the basis of your induction programme and may be useful in subsequent job related discussions. They are not exhaustive and can be changed or added to at any time through discussion with your line manager.
1.RESPONSIBILITY
Ensure that the Company operating standards are maintained and improved. This includes: The Branch image meets the requirements laid down in the Operations Manual The correct use of the stock control systemThe prompt and accurate completion of all Company administration The correct use of P.O.S. and other marketing initiatives KEY ACTIVITIES Conduct operational procedures audit and complete check list as appropriate
PERFORMANCE INDICATORS
Evidence that you are achieving this will include: All external areas of the property are clean and tidy and well maintained (including gardens) Management and Staff follow the dress code as defined in the Management Handbook, the Company Staff Handbook and the Operations Manual Internal floor areas are clear, clean and tidy Window P.O.S. is to current plan Compliance to current promotional activity All branch layouts are to current plannograms Only Company issued notices are displayed Target stock levels are not exceeded but availability is maintained A consistent comprehensive check list is used for monitoring branch operating standards. These are up to date and there has been progress towards the branch team taking ownership of the process and carrying out regular checks themselves
2.RESPONSIBILITY Ensure that all legislation, including Employment Law, Health and Safety Law, Environmental Health/Food Hygiene Regulations and Retail Law are adhered to where relevant and at all times.
KEY ACTIVITIES
Complete on a regular basis, the appropriate checks necessary to ensure that all legislative requirements are being met
PERFORMANCE INDICATORS
Evidence that you are achieving this will include:
In the exercise of your role, you as an individual operate within the law That branches operate within the relevant legislation
All current statutory notices are provided and in place A comprehensive Health and Safety audit is completed on an annual basis and that there has been progress towards branch team taking ownership of the process and carrying out checks themselves
3.RESPONSIBILITY
Ensure the protection of the Company's stock and cash
KEY ACTIVITIES
Monitor, control and audit stock losses to ensure these are within the budgets set and take relevant action as required Monitor, control and audit Company monies. This must include till checks, till lifts, banking records Ensure the protection of the Company's premises including conducting regular reviews of the security of premises and liaison with the relevant alarm Companies and local police
PERFORMANCE INDICATORS
Evidence that you are achieving this will include: Level of till discrepancies are under control and within budget set
Till check and lift book is completed to minimum requirements
Stock results are kept to within budget News debt is under control Any cash and stock discrepancies are acted upon and resolved efficiently
4.RESPONSIBILITY
Manage the Company's assets ensuring that branch equipment and the physical structures of the retail branches are maintained to the required standards.
KEY ACTIVITIES
Arrange for branch equipment to be maintained. This will involve liaison with the Area Manager
PERFORMANCE INDICATORS
Evidence that you are achieving this will include:
The value of the Company's assets is preserved The fabric and security of buildings and physical appearance is maintained
5.RESPONSIBILITY Ensure effective staffing levels are maintained to meet customer service and operational requirements whilst keeping wage costs within the set budget.
KEY ACTIVITIES
Manage the performance of staff to ensure that only those of the required standard are in these positions Review regularly, with the Area Manager the instances of long terms absenteeism and sickness
PERFORMANCE INDICATORS
Evidence that you are achieving this will include: Staffing chart is compatible with customer traffic profile The Branch operates within laid down wage budget Customer complaints received are dealt with promptly and efficiently. The level of complaints should be monitored and action taken when appropriate. Any instances of long term absenteeism/sickness are dealt with appropriately and through the Area Manager
6.RESPONSIBILITY
To produce an overall business plan for the branch KEY ACTIVITIES To develop an annual business plan for the branch, for review and agreement by the Area Manager. The plan to include for example: volume and profit targets, specific aims to ensure the effective management of the branch to meet the requirements of the Operations Manual, planned use of resources, local branch marketing, operating standards. Regular monitoring and review of progress with the Area Manager
PERFORMANCE INDICATORS
Evidence that you are achieving this will include: Appropriate targets are detailed for the branch including for example: volume, profit, specific aims for the development of branches in line with the retail strategy and the management of the brand. Targets are realistic but demanding and agreed with the Area Manager 7.RESPONSIBILITY To develop the business to achieve the financial targets set for the branch
KEY ACTIVITIES
Regular reviews of sales by department information to assess space utilisation In conjunction with the Area Manager identify and develop opportunities for growth of business Grow home news delivery through regular canvassing activity and manage the Company's exposure to account debt Manage the financial performance of the branch PERFORMANCE INDICATORS Evidence that you are achieving this will include: Profit and loss account results are reviewed on a regular basis - i.e. branch profitability is achieved News account debt is maintained at the lowest practical level Branch expenses are managed within budget Achievement of any News Accounts budgets is met
8.RESPONSIBILITY
Recruitment and development of all staff within the branch KEY ACTIVITIES All current Branch Staff vacancies to be reported to the Area Manager To interview possible candidates for Sales Assistants positions forwarded by the Area Manager Ensure induction training is completed in full and advanced courses are attended within the specified time Identify training needs through appraisal system and on-going assessment reviews of the performance of management and staff with a view to succession planning Make recommendations to the Area Manager to meet the ongoing training and development needs of the Branch and staff as identified In line with Company policies and procedures, ensure that disciplinary and grievance procedures are adhered to and accurate records maintained Liaise with Area Management on Employee Welfare issues in conjunction with the Personnel department. Put forward candidates for internal and external awards Communicate to all Branch Staff via team briefings all relevant matters relating to company/branch performance, targets, policies, procedures and priorities.
PERFORMANCE INDICATORS
Performance issues are resolved without delay All training records are completed Appraisals completed on an annual basis Recommendations for promotion and training course attendance are made Recruitment selection decisions are made on the basis of a proper assessment method and against established selection criteria Recommendations made as appropriate for internal and trade competitions/performance awards. Branch meetings for Branch team are held on a regular basis
PERFORMANCE PROFILE In order for you to carry out the above, the following knowledge and skills are seen as being required. Again this list is not exhaustive but can be used as an aid to training and development discussions. Business Knowledge Good general business knowledge, and specific knowledge of retail operations. Awareness of relevant legislation and company policies. Organisational Skills The nature of the job requires excellent time management and self motivation combined with effective organisation and administration skills. Interpersonal and Communication Skills Must be able to establish and maintain a credible relationship with Branch team, Area Management, G T Retail Head Office team and customers. A key skill is influencing, together with a professional down to earth approach, good questioning, listening, verbal and written skills.
Personal Attributes A logical and systematic approach, positive, friendly, participative, competitive, flexible, consistent. You need to be someone who enjoys working with and through people. The job environment requires actively influencing and motivating a variety of people in changing situations. |