We do consider each application we receive, however if you have not heard from us within 4 weeks, please assume your application was unsuccessful on this occasion. Please ensure you complete your application form detailing the hours you are available to work, which should include the hours that are being advertised for this position. This position will require flexibility, to work extra hours and days as and when necessary. We are looking for an entrepreneurial, dynamic and motivated supervisor with a strong catering background for our food to go and sandwich bar The successful candidate must be able demonstrate their ability to prepare and sell food, using their initiative and catering experience to maximise sales. Working 5 hours each day Monday to Friday, mornings through to early afternoon. Staff discount of 15% on most products, uniform provided JOB TITLE:FOOD TO GO SUPERVISOR RESPONSIBLE TO: BRANCH MANAGER
ASSISTANT MANAGER IN CONJUNCTION WITH: AREA MANAGER
DIRECT REPORTS:FOOD TO GO ASSISTANTS
OBJECTIVES To maximise the sales and profitability of the Food to Go department by ensuring that the overall sales and financial targets are achieved To minimise the waste within the Food to Go department. Ensuring stock and order cards are used effectively and efficiently. Making sure waste control reporting is strictly adhered to To assist the Branch Manager in successfully developing and leading the Food to Go team ensuring that maximum potential is achieved To ensure the Company's agreed Food to Go Product Range is being adhered to, to guarantee a standard range throughout To ensure all H&S and Company controls are being adhered to within the Food to Go Department To ensure the integrity of the Company's corporate image by the maintenance of operating standards and controls
1. RESPONSIBILITY Main functional responsibilities are as follows:- SALES & PROFITABILITY To maximise the sales potential and profitability of the Food to Go Department KEY ACTIVITIES Develop and maintain a comprehensive product knowledge for both yourself and your team Ensure that the agreed product range is readily available in store at appropriate times in order to maximise sales potential Ensure selling techniques are used correctly and the opportunities for additional sales are maximised Make every effort to ensure that maximum sales are achieved from sales promotions and availability Ensure that all customer complaints are reported to the Branch Manager for investigation and ensure that any remedial action required is efficiently and effectively implemented Assist the Branch Manager in controlling variable costs within the targets set In conjunction with the Branch Manager identify and develop opportunities for the growth of the businesses and ensure these are communicated effectively to your team PERFORMANCE INDICATORS Evidence that you are achieving this will include:- Demonstrate an up-to-date knowledge of all products sold A full product range is available at all times as appropriate Sales, wastage and control targets achieved Able to demonstrate the correct procedure for dealing with customer complaints Variable costs are controlled within targets set 2. MERCHANDISING AND HOUSEKEEPING Ensure that the first impression created to prospective customers is of quality merchandising in a quality environment Ensuring there is a good visual impact in the areas of Food to Go products including, Hot Hold Units, Chilled Units and Salad Bars where applicable KEY ACTIVITIES To maintain visual impact of internal displays through effective replenishment of hot and cold foods To ensure that standards of Housekeeping are maintained in accordance with Company Procedure on a daily, weekly and monthly basis, this includes hygiene controls and control of stored products PERFORMANCE INDICATORS Evidence that you are achieving this will include:- The department operates to Company procedures Visual impact is of a consistently good standard for the Hot Hold, Chilled Unit and Salad Bars where applicable Relevant Health and Safety controls are maintained in the Food to Go department To maintain the Company's integrity, all due diligence requirements are being met for auditing purposes 3. COMPANY OPERATING STANDARDS
To ensure that the Company operating standards for the Food to Go department are maintained KEY ACTIVITIES Ensure that the image of the Food to Go department meets a good standard, effective displays and cleanliness create a favourable impression
Ensure the Food to Go department is completing relevant Food to Go Company administration accurately and in a timely manner Ensure that all goods delivered are thoroughly checked upon receipt and discrepancies reported immediately
Ensure that all relevant products are correctly packaged and date marked with regard to legislation Ensure that all relevant products, once opened, are correctly packaged and where applicable marked with day-dot labels Follow guidelines issued for Point Of Sale and Shelf Edge Labels Ensure that the Food to Go department implements Company's Rules and Regulations at all times PERFORMANCE MEASUREMENT Evidence that you are achieving this will include:- The Food to Go Department is clean, tidy and well maintained Food to Go Assistants follow the dress code in line with Company and Health and Safety standards Internal floor areas are clear, clean and tidy Compliance to current promotional activity Only Company issued notices displayed Department administration is actioned as and when required All discrepancies regarding goods received are reported immediately All Company Rules and Regulations are adhered to at all times 4. LEGISLATION Ensure that all legislation, including Food Hygiene, Health and Safety Law and Retail Law are adhered to where relevant and at all times. KEY ACTIVITIES Ensure that all legislative requirements are being met, liaising with Branch Manager relevant Head Office Personnel. Identify any areas of non-compliance with relevant legislation within the business and communicate any issues to both the Branch Manager and Health and Safety and Training Co-ordinator, in order to ensure that remedial action is taken in a timely manner PERFORMANCE MEASUREMENT Evidence that you are achieving this will include:- You as an individual operate within the law The Food to Go Department within the Company operate within the relevant legislation At all times, the Food to Go department is legislatively compliant All current statutory notices are in place 5. DIRECT REPORTS – FOOD TO GO ASSISTANTS To manage the Food to Go team ensuring that continually increasing standards of performance are met and that all employees are developed to meet the changing needs of the business KEY ACTIVITIES Ensure that the Branch Manager is aware if effective staff levels are not being maintained to meet customer service, availability and operational requirements Where required, participate in interviews ensuring that they are carried out in accordance with the Company's Recruitment policy and procedure Ensure induction training is completed in conjunction with the Branch Manager and relevant Head Office Personnel Identify training needs on an on-going basis Staff training is carried out in accordance with the Company's procedures Communicate with employees on individual performance if required PERFORMANCE INDICATORS Evidence that you are achieving this will include:- Company procedure regarding recruitment and selection are followed Performance issues are resolved without delay and in line with Company procedures 6. SECURITY To ensure the protection of the Company's stock KEY ACTIVITIES Maintain Company policies with regard to the security of premises and stock Ensure that correct procedures are followed for the reporting of damage to Company property and theft of stock
PERFORMANCE INDICATORS
Evidence that you are achieving this will include:- Stock results are kept to within budget Any stock discrepancies are acted upon and resolved efficiently 7. FUNCTIONAL SKILLS
The following knowledge and skills are seen as being required by the holder of this role. This list is not exhaustive but can be used as an aid to training and development discussions. KNOWLEDGE OF FOOD HYGIENE AND RETAIL ENVIRONMENT Good general Food Hygiene and Retail knowledge. Awareness of relevant legislation and Company policies. Eager to maximise sales and profitability. INTERPERSONAL AND COMMUNICATION SKILLS Able to establish and maintain credible relationships with staff, Branch Management colleagues and the Head Office team. Skilled in managing people. The ability to motivate with good questioning, listening, verbal and coaching skills. The ability to deal effectively with performance problems. PERSONAL ATTRIBUTES Customer focused with a hands on approach. A self starter with energy, drive, enthusiasm and the ability to work with and through people. Flexible with a willingness to learn, positive, friendly and competitive.
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